Kathmandu DAO enforces ‘time card’ for service delivery

The District Administration Office Kathmandu has enforced a ‘time card’ system in various kinds of services provided by the Office starting Thursday.

Duration required to receive 10 different services available from the office has been fixed with the provision implemented for four services on the first day.

Accordingly, the time set for acquiring one’s citizenship certificate is one hour, 30 minutes for organisation renewal, one hour for obtaining minor’s certificate and 30 minutes for getting the date for a case. Likewise, the distribution of national identity card which is ready is 30 minutes and 15 minutes for passport distribution.

The time has been set for other services as well and will be implemented in the near future, the DAO said. Chief District Officer Ghanshyam Upadhyay expressed the belief that the new provision will make the service delivery more efficient and effective.

In addition to this, an arrangement has been made to provide direct service to persons with disabilities and women with infants, as well as those over 65 years of age. They will not have to stand on the queue for any service.

Meanwhile, Deputy Prime Minister and Home Minister Rabi Lamichhane also visited the administration office today and instructed the administration staff to provide effective service to the people coming for service.